Frequently Asked Questions

Thank you for your interest in the all new FootSteps!  We hope you find these Questions and Answers useful.  Please check back often, as the information on this page will change as we gather more feedback.

  • Why am I seeing this new look now?
    • We are in the process of migrating accounts into the new version of FootSteps.  As part of this effort, we updated the general FootSteps login page.  Some users will log in and see the new version, while others will see the Classic version until migration is complete.

  • Can I still use the old version?
    • Yes.  You can click on the tab in the top right corner of the page, which says "classic view."  This will change you to the old version of FootSteps.  This link will be present through March 2012, at which point we will formally retire FootSteps 2.7.
  • How can I participate in this release?
    • If you would like your organization to be migrated, please click here and fill out the form.  This will go directly to the FootSteps  team.  Each time we are ready to expand the user group, we will first check to see who has requested inclusion.
  • Why does this page look a little different on different computers?
    • Certain elements of the program will appear slightly different depending on the browser you are using.  The Footsteps 3 user interface has been coded using modern browser standards, while still being backwards compatible.  However, certain browsers such as Chrome, Firefox and Safari allow for more "polish".
  • Who can I contact if I have comments or suggestions?
    • Click here and fill out the form.  This will go directly to the Footsteps Product Manager, who oversees enhancement requests and prioritizations.
  • I am supposed to have access, but my password isn't working
    • Please note that the Footsteps 3 login is case sensitive.  Once an organization has access to Footsteps 3, it is up to Enterprise Managers at Parent levels to grant access to individual users.
  • What browsers are supported?
    • The current version of Footsteps 3 Beta has been tested in production versions of IE9, IE8, Chrome, Safari and Firefox.